Privacy policy

Last updated: November 13, 2025

The COSTANZO ROMEO Privacy Policy is committed to protecting Customers’ personal data, reinforcing the relationship of trust. This Policy explains how data is processed and the rights of data subjects. ROMEO complies with the principles of the GDPR and the applicable data protection legislation under Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and all relevant data protection laws. ROMEO processes personal data through business processes supported by operational and technical means.

Please read this Privacy Policy carefully. When you use and access any of our Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

What is personal data and what categories of data do we process at COSTANZO ROMEO?

Personal data refers to information relating to an identified or identifiable natural person. At COSTANZO ROMEO, we process the following categories of data: name, address, phone number, email address, tax identification number (NIF), payment information, purchase history, browsing data, and other information related to the Customer’s account or purchase.

Who is responsible for processing your personal data?

The entity responsible for processing your personal data is COSTANZO ROMEO.

How can you contact the data controller?

You can contact the data controller via the following email address: info@romeosecondskin.com, or by telephone at +351 931 655 315 (national mobile network call).

When do we process your personal data?

We process your personal data to comply with legal obligations, handle your requests, fulfil a contract entered into between both parties, process payments, and provide a quality service. Additionally, we process your data for marketing purposes and to improve the browsing experience on our websites.

For what purposes do we process your personal data?

By providing your personal data, you agree to its use for the specific purposes outlined in this Privacy Policy. These purposes include home delivery, compliance with tax obligations, and marketing activities. Your data is processed according to applicable legislation and used only for the purposes for which it was provided.

On what legal basis do we process your personal data?

We process your data based on your express consent for direct marketing from our store, for the performance of a contract related to the purchase of a product, and to comply with legal obligations.

We are committed to processing your personal data in a manner that ensures confidentiality and security.

How long do we retain your personal data?

Your personal data is retained for the period required by applicable data protection legislation. After this period, the data will be deleted or anonymized to ensure the security of our customers.

To whom we disclose your personal data?

COSTANZO ROMEO may disclose personal data to external service providers such as shipping companies, security firms, payment processors, governmental entities, and others. These service providers process personal data on behalf of COSTANZO ROMEO in accordance with our instructions, ensuring secure and confidential data handling.

What are your data protection rights and how can you exercise them?

Data subjects have the right to access, rectify, erase, restrict, port, and object to the processing of their personal data. You may exercise these rights by contacting COSTANZO ROMEO at info@romeosecondskin.com or +351 931 655 315 (national mobile network call).

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.

  • Right of Access/Knowledge: You may have the right to request access to the personal information we hold about you.
  • Right to Deletion. You may have the right to request the deletion of your personal information.
  • Right to Rectification: You may have the right to request the correction of inaccurate personal information.
  • Right to Portability: You may have the right to receive a copy of your personal information and request its transfer to another party, under certain conditions and exceptions.
  • Manage Communication Preferences: We may send promotional emails, and you may opt out at any time using the unsubscribe option included in these emails. Even if you opt out of promotional communications, we may still send non-promotional emails, such as order or account updates.

If you reside in the UK or the European Economic Area, and subject to local legal exceptions and limitations, you may also have the following rights:

  • Objection and Restriction of Processing: You may have the right to ask us to stop or limit the processing of your personal data for certain purposes.
  • Withdrawal of Consent: When we rely on consent to process your information, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise any of these rights via the contact details provided above.
To learn more about how Shopify processes your personal information, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en.

We do not discriminate based on the exercise of your privacy rights. We may need to verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf, provided they present proof of authorization.

How do we protect your personal data?

COSTANZO ROMEO uses technical and organizational measures to protect your personal information. These measures include firewalls, data encryption, security audits, and access controls. COSTANZO ROMEO also regularly monitors its systems to ensure the protection and integrity of personal data.

Security and Retention of Your Information

Please be aware that no security system is completely impenetrable. Any data transmitted online may not be fully secure. We recommend not sending sensitive information through unsecured channels.

The period for which we retain your information depends on various factors, such as maintaining your account, providing Services, fulfilling legal obligations, resolving disputes, or enforcing applicable agreements and policies.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes your personal information to provide and optimise the Services. The information you submit will be shared with Shopify and may also be shared with third parties located in different countries. Shopify may also use data derived from your interactions with our store and other merchants to deliver enhanced functionality.
In such cases, Shopify acts as the data controller.
To learn more about how Shopify uses your personal information, please consult the Shopify Consumer Privacy Policy and the Shopify Privicy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites or online platforms. If you follow links to sites not owned or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy practices, accuracy, completeness, or reliability of information on those websites.
Information you share publicly, including on social media platforms, may be visible to other users.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided personal information, please contact us to request its deletion.
At the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” personal information of individuals under the age of 16 (as defined by applicable law).

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the updated version on this website, update the “Last updated” date, and provide notice where required.

Cookies

COSTANZO ROMEO uses cookies to enhance the browsing experience on the online store. Cookies are small data files stored on your computer, phone, or tablet. These cookies remember your preferences—such as language or country—and improve the shopping experience by enabling faster and more secure access to your account and checkout.
We also use cookies for analytics and marketing to improve customer experience and personalise campaigns.
You can view all cookies stored by the store in your customer account area.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may call +351 931 655 315 (national mobile network call) or email us at info@romeosecondskin.com.
For data protection purposes, we are the data controller of your personal information.